We found The Tremont on www.tripadvisor.com and many of the reviews are a bit negative. I think that people expect certain things of an SPG hotel and this one doesn't quite cut it - yet. One thing to keep in mind is that it's significantly cheaper than the other SPG hotels in Chicago, so you can't expect everything to be brand new and perfect.
As I understand it, The Tremont has recently come into the group, and it's being slowly done up. Ceiling fans were being installed the morning that we left and there always seemed to be workmen around, though we weren't bothered by any noise at all.
The lobby is small and of an older style, though the lounge attached to it has been done up and looks very smart. The restaurant, Ditkas, looks popular though we didn't eat there in the evenings. We had breakfast (which was included in our room rate) there one morning and it was okay - nothing warm though, and no glasses, just disposable plastic cups.
The only guest lift is very slow, but there is a service lift a little further towards the back of the hotel to the left that seems to be much quicker.
Our room was fine, on an SPG floor, with a king size bed and a decent sized bathroom. Rather odd controls/taps in the shower, but we worked it out. The windows opened for fresh air (always a plus) and the bed was very comfortable. The only real bug-bear was the bed pillows which were incredibly high and hard - I couldn't sleep on them, though my husband was okay. I asked in the lobby if any different pillows were available, but no luck. I ended up putting the decorative sofa pillow in my pillow case and using that. I think I mustn't have been the first, as house keeping didn't change it back!
The location of the hotel is fantastic - right off Michigan Avenue (aka The Magnificent Mile) - and there is a Starbucks over the road if you're after better coffee than the breakfast "buffet" provides.
100 East Chestnut
Chicago IL 60611
Phone:- +1 888 627 8281